FAQs

How much do you charge for Delivery?

Delivery is a flat rate £2.75, so you can buy as much as you like without any extra fees!

When will my order be sent?

We despatch most orders same or next day (Monday to Friday), if there is a delay with your order we will contact you straightaway.

How long does Delivery take?

Most orders are sent with Royal Mail and arrive within 2 days from despatch, but please allow up to 5 days. Large orders will be sent using our courier.

What payment methods do you accept?

You can pay with any credit or debit card, or Paypal.

 

Can I send my order as a gift?

Yes of course, will can also include a free hand written gift card with your order, please enter your message in the box during the checkout.

Do you ship outside the UK?

I'm afraid currently we only send orders to UK addresses.

 

Do you accept returns?

Yes, if you want to return your order you must email us first - sales@strawberrylaces.co.uk. We can only accept returns of unopened and uneaten sweets!

 

Is VAT payable on my order?

Yes the price you pay includes VAT, please ask if you require a VAT receipt.

How do I contact you?

You can email - sales@strawberrylaces.co.uk, or call us on 01271 603103.