FAQs

COVID-19 Information

We are still open and shipping orders.
We are currently using Royal Mail Tracked for most orders and the majority of order are being delivered in 2-3 days, however please allow up to 5 days.
Larger orders will be sent with DPD which is normally a next day service.  You will be able to see all tracking details on your order status page.
If you have any questions and would like to contact us you will get a reply quicker by emailing sales@strawberrylaces.co.uk, if you need to call us you will most likely need to leave a message and we will call you back as soon as we can.

How much do you charge for Delivery?

Delivery is a flat rate £2.95, so you can buy as much as you like without any extra fees!

When will my order be sent?

We despatch most orders same or next day (Monday to Friday), if there is a delay with your order we will contact you straightaway.

How long does Delivery take?

Most orders are sent with Royal Mail Tracked and should arrive within 2 days from despatch, but please allow up to 5 days. Large orders will be sent using our courier.  PLEASE SEE COVID-19 INFO ABOVE.

What payment methods do you accept?

You can pay with any credit or debit card, we also accept Paypal, Apple Pay and Google Pay.

 

Can I send my order as a gift?

Yes of course, will can also include a free hand written gift card with your order, please enter your message in the box on the Shopping Basket page.
Please note - If you skip straight to the checkout you will miss this step!

Do you ship outside the UK?

I'm afraid currently we only send orders to UK addresses.

 

Do you accept returns?

Yes, if you want to return your order you must email us first - sales@strawberrylaces.co.uk. We can only accept returns of unopened and uneaten sweets!

 

Is VAT payable on my order?

Yes the price you pay includes VAT, please ask if you require a VAT receipt.

I haven't had my Order Confirmation Email?

We always send emails to confirm the details of your order, and again once it has been shipped.  If you haven't received these please firstly check your Junk or Spam folders, if you still can't find it please send us an email to sales@strawberrylaces.co.uk and we can resend the details.

How do I contact you?

You can email - sales@strawberrylaces.co.uk, or call us on 01271 603103.